Companies
these days are getting very good at covering their rear-ends. They can
make almost anything look like it was the driver's fault. With lots
of lawyers and college educated executives on their side, they write
company policies and job descriptions that totally cover their butts
and place all the responsibility squarely on their drivers. What’s a
driver to do? Simply put... drivers need to learn to cover their own
butts as well.
I know that covering your rear-end is sometimes easier said than done,
but here are a few suggestions. Read your company's job description
thoroughly until you memorize it. The more detailed it is, the better
they are at covering their you-know-what. They may even ask you to sign
it. Sometimes you can get away with not signing it, but usually they
will make you do it. But maybe you can make some changes to it before
you sign it. Scratch off a word that you don’t agree with here and there,
or add a sentence, until it meets your satisfaction. Some companies
wont let you make any changes to the job description. If that is the
case, you should really take the time to read it well. Take notes about
certain things and know what you will do if and when certain problems
arise.
For example, it may say that drivers are responsible for any overweight
tickets. This is pretty standard. Just don’t take any overweight loads.
You shouldn’t do that anyway. Know what your truck and trailer weigh
(empty) and know what the maximum weight is that you can haul. If you
can, watch them load it and see that they spread the weight out evenly.
After you are loaded, go to the nearest scale and weigh it. If you find
that it is too heavy, go back to the shipper. Even if they are closed
and you're flat broke and in a hurry, just go back and make them fix
it - even if it’s the next day. A dispatcher may tell you, “Take it
anyway, we do it all the time. Just go around the scales.” If they try
that, don’t do it. I was once overweight 400 pounds and made a dispatcher
fax me a signed statement swearing that he would pay the overweight
ticket, if I got one. They can’t fault you for doing things right. If
they expect you to take overweight loads all the time, you should find
another job.
Some companies dump the responsibility of counting the pieces on the
driver. Even if the trailer is preloaded and sealed, you may be responsible
for any shortages or damage. Whenever you pick up a sealed trailer,
sign the bill “SLC” (shippers load and count) and make sure the seal
number is on the bill before the shipper takes their copies. Some shippers
wont let you sign SLC. They are getting pretty good at covering their
rears too. I have sometimes seen signs at shippers that say “no signing
SLC” but I would anyway. In fact, even if I counted the freight, I would
oftentimes sign SLC. SLC has become part of my name. Whenever you sign
a bill, you should put as much information as you can on it. Your name,
company name, truck number, date, SLC, seal number, etc. I know it takes
a long time, especially if there are multiple bills, but like I said
- everyone is covering their own butt and you have to cover yours too.
If you don’t, it will be your fault if something happens.
Even on the road, just about any accident that you may have will be
blamed on you if it is at all possible. If your log is not up to date
when someone rear-ends you, they might try to blame you. They’ll call
it “preventable”. You shouldn’t have been on the road if you were out
of hours (which is true). It doesn’t have to be your fault to be a “preventable”
accident. If there was any way to prevent it from happening, then that
is what you should have done. If you are out of hours on your log, park
it. If you are hauling hazmat, go around cities and tunnels and stay
away from ballgames or crowds. Hazmat fines are huge, even ridiculous.
Take the time and read everything about whatever hazmat you may be hauling.
And make sure that your hazmat bills follow the letter of the law.
Keep copies of everything. Bills, trip envelopes, scale and toll receipts,
etc. You are guilty until proven innocent, so always be prepared to
prove things. I once sat through an orientation with a driver who recorded
the whole thing. That may seem a bit extreme, but I would like to be
there when he proves something someone told him and they try to blame
him otherwise. He also recorded all his phone conversations with recruiters
and dispatchers. He said that he learned his lesson early, that they
do in fact lie. Not all, of course, and not purposely (sometimes), but
the truth does get spread thin.
When you’re in city traffic, be sure to keep a good amount of space
in front of you. Even if cars cut in front of you, just stay calm and
let them. Give them even more room, because if you rear-end someone,
it is automatically your fault. Sometimes five cars will jump in front
of you at the same time, from both sides, and then suddenly stop. You
know this happens all the time and you should be able to stop when it
does. Otherwise, it will be your fault. I know it isn’t fair, but that’s
the way it is.
The chain of command always leads down to (and ends at) the driver.
There is no one else left for you to blame. In a time when everyone
else is trying to dodge personal responsibility, more of it ends up
being dumped on drivers. Doing everything by the book isn’t easy, I
know, but it is necessary. In today's cut-throat world of me-first,
blame it on the driver, and “we-can-do-that” customer service, it’s
every man for himself. Drivers have always been the scapegoats for big
companies that treat people like numbers. So cover your rear - always!
Thanks for listening and please check out www.bigcitydriver.com
for more helpful tips for today's drivers.
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